Returns

Right of Withdrawal

The user will have a period of 14 calendar days from the date of receipt of the product to return it. Not applicable to products sold that fall within the concept of “Customized Products and Party Items”, such as decorated pamelas and headdresses, sinamay headbands, ready-made and other hair ornaments, high jewelry and accessories, flamenco accessories, bags, gloves, as well as the bases of pamela and headdresses. Unless the return is made due to a defect in the product, the expenses related to the shipment will be assumed by the user. In any case, the product must be returned in its original packaging and in perfect condition. To do this they must address their revocation and the return of the goods to: VINDA TIENDA, S.L. C/ Imagen 3 – 41003 Sevilla. Tlf: 954 563 138 E-mail: [email protected]

On the consequences of withdrawal and revocation
In the event of a valid notice of withdrawal or revocation, the services received and any profits made (e.g. interest) are to be returned to each other. If the buyer is not able to return the received services in whole or in part, or only in deteriorated condition, the buyer is obliged to compensate VINDA TIENDA, S.L. to the corresponding extent. This rule does not apply if the deterioration of the product is due exclusively to its testing, as it would have been possible to do, for example, in a retail store. In addition, and to prevent the obligation to pay compensation as a result of deterioration resulting from proper use of the product, we recommend that you do not start using the product as if it were your own property, avoiding anything that could reduce its value (thus, the products must not have been used, washed or damaged, must retain their original label and must be returned in their original packaging). The goods to be returned must be sent to VINDA TIENDA, S.L. C/ Imagen 3 – 41003 Seville, at the risk of the recipient. The obligations for the return of payments and services will be fulfilled within a maximum period of 30 days. This period begins for the buyer with the sending of his declaration of revocation or with the sending – return – of the goods, and for VINDA with the reception of them.
To the refund of the amount of the purchase, the cost of the shipment of the articles will be subtracted if they exist or will be added in the case that the final amount of the purchase is inferior to the detailed one for “Free Shipments”.

Applicable guarantees

All of them have a 2-year guarantee period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In any case, the consumer will not be able to demand the substitution in the case of non-expendable goods, nor when it is a question of second hand goods, Art. 120 of the mentioned Royal Legislative Decree.

Data protection

The person in charge of the online shop for the effects of the regulation in the matter of protection of information of personal character and of the regulation in the matter of electronic commerce is the company VINDA TIENDA S.L.

We will use your data only in the terms foreseen by the Law and based on your consent; especially if it is data related to the reception and fulfillment of your order (e.g. name, address, email, information about the things requested/purchased, data about your behavior regarding orders and payments), as well as any other data that you provide us with voluntarily. If you provide us with personal data when placing an order, this will be transmitted in encrypted form using SSL (Secure Sockets Layer).

Outside the scope permitted by law and on the basis of your consent, we will only collect and use anonymous, non-personal data for statistical purposes and to constantly improve our Internet offer. For more information, please visit our Privacy Policy, which is attached to these terms and conditions.

 Law and jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law insofar as it is not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of products or services subject to these Conditions, to the Courts and Tribunals of the city of Seville. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

CLAIM SHEETS

In accordance with art. 1 of RD 5/1997 14 January, there are available to our customers, claim forms at the registered office of the company, at Calle Imagen 3 Sevilla 41003.

And we also make available the link of the Junta de Andalucía where you can download the complaint form:

COMPLAINT FORM