General conditions

We expose the contractual document which will govern the contracting of products and services through the web site www.vinda.es property of VINDA TIENDA, S.L. (from now on the provider). The acceptance of this document implies that the user

Has read, understands and understands what is stated here.
That he is a person with sufficient capacity to contract.
That he assumes all the obligations set forth herein.

These conditions will be valid for an indefinite period and will be applicable to all contracts made through the provider’s website www.vinda.es.

IMPORTANT: The provider reserves the right to unilaterally modify these conditions, without this affecting the goods or promotions that were acquired prior to the modification. Moreover, unless otherwise indicated, contacts by telephone or fax/modem will have the same costs as local calls, so they will not cost more than the basic rate.

Identity of the parties

On the one hand, the supplier of the goods or services contracted by the user is VINDA TIENDA, S. L., with registered address C/Imagen,3 – 41003 – Seville, C.I.F. B-91474593 and on the other hand, the user, registered or not in the website, is responsible for the veracity of the personal data provided to the supplier.

Object of the contract

The purpose of this contract is to regulate the contractual relationship between the provider and the user at the moment in which the user accepts the corresponding box during the online contracting process.

The contractual relationship of sale and purchase involves the delivery, in exchange for a determined price and publicly displayed through our website, of a specific product or service.

Contracting procedure

The contracting procedure may only be carried out in Spanish. In case it could be carried out in another language it will be indicated before starting the contracting procedure.

In order to access the services offered by the provider, the user must register through the website by creating a user account. To do so, the user must freely and voluntarily provide the personal data that will be required.

The user will select a user name and a password, committing himself to make diligent use of them, and not to make them available to third parties, as well as to communicate to the provider the loss or theft of them or the possible access by an unauthorized third party, in such a way that the provider will proceed to block them immediately.

The user may not choose as a user name words that are intended to confuse others by identifying him/her as a member of the provider, as well as expressions that are rude, offensive and in general, contrary to the law or the requirements of morality and decency.

Once the user account has been created, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

Make the shopping cart. Expressing the quantity of the product.
Order method. The user must place the order as a guest or registered.
Invoicing details. Select shipping address and delivery territory.
Type of payment (by Card, Paypal and Bank Transfer).
Checking and placing the order. Click on “I have read the terms and conditions” to end the contract procedure.
Payment information.

In any case, the provider’s contracting platform will inform the user, once the contracting procedure has been completed, of all the characteristics, price, transport methods, contracting date and estimated delivery of the product or service contracted. Likewise, an e-mail will be sent to the user confirming his/her order.

Adequate access to the online shop depends on the telecommunications system used and in particular the Internet network, so the Company is not responsible for interruptions, delays or errors in service for reasons beyond its control, as well as those arising from the equipment and / or connection to the network of the Customer.

Delivery of orders

Orders will be delivered to the address freely designated by the user. In the event that at the time of receiving your order one or more of the products of your order are not available or are out of stock, unfortunately it will not be possible to complete your order completely. In this case, we reserve the right to choose between partial fulfilment of your order and its complete rejection. In this case, we will inform you immediately by e-mail.

Delivery times

If the goods you have ordered are available, the time that elapses from the working day following receipt of your order and in times of normal activity until delivery at the address you have indicated is

SPAIN AND PORTUGAL (Peninsula areas) between 24 and 72 working hours, from the day following receipt of the order, except for Swarovski articles and finished accessories, which may take up to 7 working days.
Deliveries are made exclusively within the Spanish and Portuguese Peninsula territory. Our online shop is not operational in the Azores and Madeira Islands, therefore orders cannot be accepted for delivery to these destinations.
EUROPE between 24 and 72 working hours, from the day after the order is received, except for Swarovski items which can take up to 7 working days.
INTERNATIONAL between 3 and 10 working days.
Shipping Prices

Spain and Portugal: 6 Euros (Only peninsula)
Orders over 90 euros: FREE
Ceuta and Melilla: 18
Canary Islands (Tenerife and Las Palmas): 20

EUROPE
France: 18
Italy, Ireland, United Kingdom: 28

INTERNATIONAL
from 75 ?

The provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot take place due to causes beyond the control of the delivery company, assigned for this purpose, such as the absence of the recipient.

Without prejudice to the foregoing, the provider must take the measures required of a diligent trader to ensure that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of both the sender and the recipient, so that no liability can be imputed to the provider.

IMPORTANT.
When you place your order, check your delivery details carefully. If there is an error and the delivery cannot be made, you will have to pay the costs of the new delivery. Keep an eye on your mobile phone, because if there is no one to pick up the package you will be called. If the delivery cannot be made after a week of absence at home and without answering the phone, the package returns to our offices and you will have to pay for a new delivery.

Price and period of validity of the offer

All prices indicated for the goods in the online shop are understood to include the current value added tax and any expenses that may be applicable and will in any case be expressed in the Euro currency (EUR). In addition, for each shipment we invoice you for an amount in respect of delivery costs which may vary depending on the order placed and the area to which we send the order.

The prices applicable to each product will be those published on the website and will be applied automatically by the contracting process in the last phase of the same. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to the users.

Any payment made to the provider will lead to the issuance of an invoice in the name of the registered user at the end of the purchase process. This invoice may be automatically sent to the email address provided by the user, as well as sent with the purchased product, when the user needs it.

For any information about the order, the user will have the customer service phone number of the provider which is 954 563 138 or via e-mail to vinda@vinda.es. In any case, the subject of the message or the tele-operator must indicate the order number that was assigned to it and indicated in the e-mail confirming the purchase.

Methods of payment

As for the reservation of ownership, until the payment of the full price, the goods delivered will remain the property of VINDA TIENDA, S.L.

Payment will be made in advance by bank transfer, PayPal (prior registration, your bank or credit card details are deposited with that company) or Card, and you can choose between the different forms of payment mentioned.

We inform you that, by virtue of the conditions you have stipulated with the credit institutions or other institutions, you may incur additional costs in terms of transfer fees, account management, etc. We recommend that you contact your bank or credit card company to find out more about this. The lender agrees and stipulates that at no time will any charges be made for the use of the various means of payment mentioned above.

We reserve the right to individually restrict the use of the above-mentioned payment methods to one or more options.

We use secure payment systems from leading financial institutions in e-commerce. The payment data is confidential and is transmitted in encrypted form (SSL) to the relevant financial institution.

Right of Withdrawal

The user will have a period of 14 calendar days from the date of receipt of the product to return it. Not applicable to products sold that fall within the concept of “Customized Products and Party Items”, such as decorated pamelas and other hair ornaments (silk headbands), high jewelry and accessories (flamenco earrings), handbags, gloves, as well as the bases of pamelas and headdresses. Unless the return is made due to defects in the product, the costs related to the shipping will be assumed by the user. In any case, the product must be returned in its original packaging and in perfect condition. To do this they must address their revocation and the return of the goods to: VINDA TIENDA, S.L. C/ Imagen 3 – 41003 Sevilla. Tlf: 954 563 138 E-mail: vinda@vinda.es.

On the consequences of withdrawal and revocation.
In the event of a valid notice of withdrawal or revocation, must return the benefits received and the profits obtained where appropriate (eg interest). If the buyer is not able to return the received services in whole or in part, or only in deteriorated condition, the buyer is obliged to compensate VINDA TIENDA, S.L. to the corresponding extent. This rule does not apply if the deterioration of the product is due exclusively to its testing, as it would have been possible to do, for example, in a retail store. In addition, and to prevent the obligation to pay compensation as a result of deterioration resulting from proper use of the product, we recommend that you do not start using the product as if it were your own property, avoiding anything that could reduce its value (thus, the products must not have been used, washed or damaged, must retain their original label and must be returned in their original packaging). The goods to be returned must be sent to VINDA TIENDA, S.L. C/ Imagen 3 – 41003 Seville, at the risk of the recipient. The obligations for the return of payments and services will be fulfilled within a maximum period of 30 days. This period begins for the buyer with the sending of his declaration of revocation or with the sending – return – of the goods, and for VINDA with the reception of them.
To the refund of the amount of the purchase, the cost of the shipment of the articles will be subtracted if they exist or will be added in the case that the final amount of the purchase is inferior to the detailed one for “Free Shipments”.

Applicable guarantees

All of them have a 2-year guarantee period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In any case, the consumer will not be able to demand the substitution in the case of non-expendable goods, nor when it is a question of second hand goods, Art. 120 of the mentioned Royal Legislative Decree.

Data protection

The person in charge of the online shop for the effects of the regulation in the matter of protection of information of personal character and of the regulation in the matter of electronic commerce is the company VINDA TIENDA S.L.

We will use your data only in the terms foreseen by the Law and based on your consent; especially if it is data related to the reception and fulfillment of your order (e.g. name, address, email, information about the things requested/purchased, data about your behavior regarding orders and payments), as well as any other data that you provide us with voluntarily. If you provide us with personal data when placing an order, this will be transmitted in encrypted form using SSL (Secure Sockets Layer).

Outside the scope permitted by law and on the basis of your consent, we will only collect and use anonymous, non-personal data for statistical purposes and to constantly improve our Internet offer. For more information, please visit our Privacy Policy, which is attached to these terms and conditions.

Applicable law and jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law insofar as it is not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of products or services subject to these Conditions, to the Courts and Tribunals of the city of Seville. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

CLAIM SHEETS

In accordance with art. 1 of RD 5/1997 14 January, there are available to our customers, claim forms at the registered office of the company, at Calle Imagen 3 Sevilla 41003.

And we also make available the link of the Junta de AndalucĂ­a where you can download the complaint form:

COMPLAINT FORM