Orders will be delivered to the address freely designated by the user. In the event that at the time of receiving your order one or more of the products of your order are not available or are out of stock, unfortunately it will not be possible to complete your order completely. In this case, we reserve the right to choose between partial fulfilment of your order and its complete rejection. In this case, we will inform you immediately by e-mail or phone.
- SPAIN AND PORTUGAL (Zonas de Península) between 24 and 72 working hours, starting the day after receipt of the order, except for Swarovski items, which may take up to 7 working days.
Deliveries are made exclusively within the Spanish and Portuguese. Our store is not operational in the Azores and Madeira Islands, therefore, orders cannot be accepted for delivery to these destinations.
- EUROPE from 72 working hours, from the day following receipt of the order, except for Swarovski items which may take up to 7 working days.
- INTERNATIONAL between 3 and 10 working days
Spain and Portugal: 6 Euros (Only peninsula)
Orders over 90 euros: FREE (Only peninsula)
Canary Islands (Tenerife and Las Palmas): 20€
France, Germany, Belgium, Netherlands, Luxembourg: 18 €
Talia, Ireland, United Kingdom, Austria, Poland, Czech Republic, Denmark, Slovakia, Slovenia, Hungary : 24€
The provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot take place due to causes beyond the control of the delivery company assigned for this purpose, such as the absence of the recipient.
Without prejudice to the foregoing, the provider must take the measures required of a diligent trader to ensure that the delivery can be made within the agreed time, and otherwise as soon as possible, to the satisfaction of both the sender and the recipient, so that no liability can be imputed to the provider.
When you place your order, check your shipping information carefully. If there is an error and the delivery cannot be made, you will have to pay the costs of the new delivery. Keep an eye on your mobile phone, because if there is no one to pick up the package you will be called. If the delivery cannot be made after a week of absence at home and without answering the phone, the package returns to our offices and you will have to pay for a new delivery.